Support

Contact us

Email support@nilove.app for anything — account issues, billing questions, safety concerns, bug reports, or feedback. We aim to respond within 2 business days, and within 24 hours for safety- related reports.

You can also reach us from inside the app: Profile → Help & Community sends a message straight to our support queue along with your account details, which helps us resolve issues faster.

Account & sign in

I'm not receiving my login code

Nilove signs you in with a one time code sent by SMS to your phone number. If it doesn't arrive within a minute:

• Confirm you entered the correct number and country code.
• Check that you have cellular signal. SMS can't be delivered over WiFi only.
• Tap Resend code after the 30-second timer.
• Some carriers delay or filter automated messages. If it still doesn't arrive, email support@nilove.app with the phone number you're using and we'll investigate.

I want to change my phone number

Phone number changes aren't supported in the app yet. Email us from the address associated with your account (or include enough detail to verify ownership) and we'll help you migrate.

Matches & messaging

Why am I not seeing many people?

Nilove shows a small, curated set of profiles each day rather than an infinite feed — this is by design, to keep things intentional. Your daily picks refresh every 24 hours. You can widen who you see in Discovery Preferences (heritage, faith, language, age, distance). As more people in your region join, you'll see more matches.

I matched with someone but can't message them

Messaging unlocks once you have an active match. If a conversation disappeared, the other person may have unmatched or been removed for a Community Guidelines violation. If you believe this is an error, contact support.

Subscriptions & billing

How do I manage or cancel Nilove+?

Nilove+ is billed through your app store account. Manage or cancel anytime:

• iPhone: Settings → tap your name → Subscriptions → Nilove+ → Cancel.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Nilove+ → Cancel.

Cancelling stops the next renewal; you keep Nilove+ until the end of the current billing period. Nilove can't process refunds directly — refund requests go through Apple or Google Play, per their policies.

I paid but Nilove+ isn't active

Open the upgrade screen and tap Restore — this resyncs your purchase. If it still doesn't unlock within a few minutes, email support@nilove.app with the email tied to your app store account and we'll restore access manually.

Safety

Your safety is the priority. From any profile or conversation, tap the menu (•••) to block or report someone. Blocking is immediate and permanent — a blocked person can never contact you again, even from a new account on the same number. Reports are reviewed by our team, typically within 24 hours.

For urgent safety situations involving immediate danger, contact your local emergency services first, then report to us at safety@nilove.app.

See our Community Guidelines for what is and isn't allowed, and our Child Safety Standards for our zero tolerance policy on the exploitation of minors.

Deleting your account

You can permanently delete your account and all associated data from inside the app: Profile → Settings → Delete account. This removes your profile, photos, prompts, likes, matches, and messages from our active systems within 24 hours.

If you can't access the app, you can request deletion at nilove.app/delete-account or by emailing support@nilove.app. See our Privacy Policy for full detail on data retention.

Still need help?

Email support@nilove.app and we'll take care of you. Include your phone number or the email on your app store account so we can find your records quickly.